Effective Negotiation & Conflict Resolution

Tamaris Purvines Assignment Three LDR 404 07/29/2012 Assignment Three Part mavin There argon several different swear outes, ideas, and swithers that go into the over every last(predicate) practices of useful dialogue and conflict re final result. Yet no productive talks could be possible without the valuable use of adroitnesss. Two founts of skills quite a little help a booming negotiator. The first type is catchy skills, which ar guidelines, strategic measures, or anything that loafer be copied stamp out onto paper and taught. The second type is kooky skills, which atomic number 18 the skills acquired through practicing negotiation that cant necessarily be taught.To get a better idea of the definition and examples of individually type of skill, it is better to discuss them each individually in more depth. steadfastly Skills Several indites have written books and articles about(predicate) what methods are dep depotable for successful negotiation. A great example of an author who make loves a lot about utile negotiation methods that expediency both(prenominal) positions of the negotiation is Bernard Mayer. As an author of several books, a professor at the Werner Institute and Creighton University, and a origin partner of CDR associates, Bernard has a lot of accomplishments in the field of conflict.He also has been functional in the field of conflict for over forty years as a mediator, facilitator, researcher, and consultant. In his book Dynamics of run afoul A comport to Engagement and Intervention, Bernard discusses in depth unique ideas of intuitive getinging at negotiation that benefit negotiators. In one section of the book he mentions a way of finding at conflict that helps the negotiator determine the origination of the conflict at hand. He uses the Wheel of Conflict to demonstrate variant aspects of interaction, individual(prenominal) life, and outside forces that can be the cause of a conflict.The outer(a) layer of th e wheel contains own(prenominal)ity, data, culture, and power. The second layer of the wheel contains emotions, values, communication, structure, and history. The inner circle, and lowest layer, of the wheel are basic needs broken down into extract needs, interests, and identity needs (Mayer, 10). When in the negotiation process it is beneficial to look at these different layers of the Wheel of Conflict to help determine the point of reference of the conflict at hand. organism able to first acknowledge the nonplusing time of the fuss is a great way to stolon the process of operative through it.Three authors collaborated on the book Getting to Yes Negotiating Agreement without Giving In. These authors are Roger Fischer, Bruce Patton, and William Ury. In this book, they describe a method of negotiation that helps conceal the discussions on track throughout the entire negotiation process. The method is broken down into four parts that help keep the negotiator and the parties involved cogitate on resolving the issue. The first part is separate the mess from the worry (Fischer, 19). This allows the problem being faced to be the focus on of discussions rather than the people as individuals.The second part is focus on interests non positions (Fischer, 42). think on the position rather than the interests causes the individuals to get stuck in something they whitethorn or may not end up wanting in the end. However, if the focus is on the interests of each side, then it is possible to come after to a solution that is beneficial to all sides. The third part is invent options for mutual cumulate (Fischer, 58). Obviously it is in the stovepipe interest of both parties to come up with a solution that is in return beneficial.Finally, the fourth part is insist on using objective criteria (Fischer, 82). The use of objective criteria insures that no side is toilsome to hoodwink the different. If the information is objective, then it is impossible for one s ide to offer that it is unfair to their cause. separately part of this method provides a structured negotiation process that is beneficial to all parties involved. Soft Skills firearm the above-mentioned sternly skills are highly helpful in aiding a negotiator in their negotiation process, there are some skills that are unable to be broken down into categories or methods. passim the process problems work up that are status specific. Knowing when one party is bluffing or trying to trick the other(a) party are skills that come with get wording through experience. The delivery of statements and ideas are definitely shoes specific. Discussing an issue with a church group may not be the same type of discussion that may be necessary with a theater group. Individuals respond differently to how phrases are stated. plainly through working with similar groups does a negotiator learn how best to phrase their ideas to parties in any given situation.Learning how to best reframe a irat e or inappropriate statement into the justice of the statement is also a soft skill that is highly beneficial to negotiators. The only way to learn how to accomplish this difficult skill is by practicing it. It take overs years of practicing and using this skill in negotiation processes to truly learn how to effectively hone it. Being able to determine the best possible solution to the problem for both parties involved in a negotiation is also something that cannot be learned. Each negotiation is going to be different and have different circumstances.Even after years of working with groups in negotiation or mediation situations, it is salvage difficult to help both sides create a mutually beneficial solution to their problem. This is something that almost comes as a talent to negotiators. It takes a received gift to be able to achieve positive outcomes for every(prenominal)one involved every time. Sometimes it may not be possible to come to a full solution. Maybe the situation has progressed, but perhaps the negotiator cannot take the parties any further in their differences.Whatever the case, negotiators have to have the experience to know when the right time is to be finished with the negotiation or when to keep trying. This knowledge cant be taught or learned in a classroom. It is clear that it takes more than just book knowledge and methods to defecate a great negotiator. Part Two Learning how to be an effective negotiator is a long process that carrys patience and understanding. It takes time and effort to learn all the different processes, methods, and procedures that can be helpful in the negotiation process.However, no matter how much work and effort you station into learning good methods for negotiation, there will never be a perfect negotiation. To further understand the complications that may arise during negotiations, it is good to look into dickens fairly common areas that negotiations are a good deal required in. more challenges arise during this process whether it is in a business situation or a personal situation. Difficulties Faced in Business Many various complications can arise in business negotiations. Often times businesses are working with other businesses to determine a solution to a problem or are defining a contract.Many of these negotiations take place in multi party discussions. It is often very booming for one party to start feeling attacked by the other party, to feel cheated of something they believe they deserve, or to air in a way that the other party may not understand. For example, when two businesses are trying to settle a problem, each side is trying to gain something the company needs. In this effort it is easy to start putting blame on the other party for what has taken place. When this happens it causes a lot of strain in the negotiation because the focus is no eternal on the problem at hand.This can create major setbacks in the process, and cause the negotiator to have to start back at the offset printing to try to show each side how they can mutually benefit from a solution if they work together. Sometimes the parties may feel as if the problem has caused too much harm to the companies, and may decide to pull up stakes the negotiation process altogether. The same results can be said of two businesses attempting to create a contract. Frequently one company or the other will feel as if they are being cheated out of something that can be beneficial to them. It can also be difficult to subordinate cultural differences in business.One company may base their business practices on the cultures surrounding them. The other company may do the same in a different region. When this occurs, it becomes difficult for the two to effectively communicate to each other. The negotiator then gains the task of having to interpret the differences, and show both parties how they are similar rather than different. While these are all complications that can come up during negotiatio ns, the negotiator soon learns how best to overcome these issues and work toward mutually beneficial solutions. Difficulties Faced in Personal Life Negotiations can arise within personal situations as well.While it may not be establishing a mutually beneficial contract, difficult situations occasionally occur in personal relationships. Relationships such as romances, friendships, and family members can encounter problems or difficult situations that require a solution. When this happens, the individuals involved enter into a negotiation. In all relationships it becomes easy to attack the other person for disagreeing, having opposing needs, or feeling neglected. As this starts to happen both individuals become negotiators for what they determine to be the truth or best solution for the situation.It is very easy for each party to feel hurt, take everything personally, and get angry. What is not easy to do is assess the situation in a calm state, and restate any negative statements int o the truth of the situation. All too often individuals start saying things out of anger and hurt, and the negotiation quickly turns into a personal attack or fight. While it is difficult to focus on the needs of both sides, to keep personal feelings at bay, and work at finding a positive solution, a successful negotiator must learn to do this. ConclusionNegotiation is a process that requires lots of learning, hard skill techniques, soft skill techniques, and experience. Quite often complications arise that can deter the process or completely end the negotiation altogether. Successful negotiators learn as much as they can from mentors, education, books, and whatever other sources they may find on conflict gag law and negotiation. They then take that knowledge and apply it to then hone hard skills they can take into negotiations with them. Once they start to experience working as a negotiator, they gain the knowledge of soft skills that work for them.And while all of this takes pla ce they constantly run into complications. However, they overcome these complications and gain knowledge from them. Throughout the process of negotiation, whether as a professional or just in everyday life, negotiators learn how to establish and maintain relationships through effective communication. whole shebang Cited 1. Fischer, Roger, Bruce Patton, and William Ury. Getting to Yes Negotiating Agreement Without Giving In. New York City Penguin Group, 2011. Print. 2. Mayer, Bernard. The Dynamics of Conflict A Guide to Engagement and Intervention. San Francisco John Wiley & Sons, Inc, 2012. Print.